FAQs-Santik (Shenyang) Mining Equipment Co., Ltd.

Where is your company located?

Our headquarters is in SHENYANG CHINA.

Are you a trading company or a factory?

We have our own factory and specialize in drilling machines, offering high-quality products for international markets.

Do you provide OEM/ODM services?

Yes, we provide both OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services. If you have specific design or branding requirements, please let us know, and we can discuss how we can assist you.

Do you offer international shipping?

Yes, we ship to most countries worldwide. We work with reliable logistics partners to ensure smooth international delivery.

What is your quality control process?

We have a rigorous quality control process in place, which includes raw material inspections, in-process checks, and final product testing before shipment. We also conduct regular audits to ensure compliance with international standards.

What is the process for placing an order?

To place an order, simply select the products you're interested in, submit a request for quotation (RFQ), or contact our sales team. We will guide you through the order process and provide you with an invoice and payment details.

Can I get a sample before placing a bulk order?

Yes, we offer samples for most of our products. Please contact our sales team to request a sample, and we will provide you with the details regarding sample fees and shipping.

What are your payment terms?

We typically accept payments via T/T (Telegraphic Transfer), L/C (Letter of Credit), and PayPal. Payment terms may vary depending on the order size and customer preferences.

What is the lead time for production and delivery?

The lead time depends on the product and order quantity. Generally, production takes between 7 to 30 days, and shipping time depends on the destination and shipping method. We will provide you with a specific timeline after confirming your order.

Can I customize the product according to my specifications?

Yes, we accept customizations based on your specific requirements. Whether it's product design, size, or packaging, we will work with you to meet your needs.

How do I get a quote for a product?

You can request a quote by filling out the RFQ form on our website or by contacting our sales team directly. Please provide product details, quantities, and any other relevant information, and we will respond with a customized quote.

What is your minimum order quantity (MOQ)?

Our MOQ varies by product. Please check the product page or contact us for details.

Can I negotiate prices for large orders?

Yes, we offer discounts for bulk orders. Please reach out to our sales team with the details of your order, and we will provide a competitive price based on your quantity.

How do I track my order?

Once your order has been shipped, we will provide you with a tracking number and the carrier details so you can monitor the status of your shipment.

Do you provide after-sales service?

Yes, we offer after-sales support, including installation guidance, troubleshooting, and assistance with product maintenance. Our customer service team is available to answer any questions you may have after receiving your order.

Air leg rock drill

Handheld rock drill

Pneumatic jack hammer breaker

Internal Combustion Rock Drills

Accessories

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